Location: Remote, mainly UK based, as travel to our London hub will be required once a month.
Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. Chatting on WhatsApp, hailing an Uber, asking Alexa what the weather will be like tomorrow, working in the same Google Doc as your colleague: all of these things rely on complex, behind-the-scenes realtime infrastructure. That’s what Ably provides for companies like HubSpot, Toyota Racing Development, OfferUp, and Hopin.
We now live in a remote-first world where realtime digital interactions underpin our daily lives. In the near future, Autonomous Vehicles, IoT devices (e.g. connected fridges or environment sensors), and AI-powered experiences will be the norm. But new infrastructure is required to power it all.
The opportunity in front of us is immense. Our mission is to become the definitive realtime infrastructure of the internet while powering and accelerating adoption of realtime user experiences. We’re on track. Everyday we deliver billions of realtime messages to more than 250 million people in 80 different countries across web, mobile, and IoT platforms. But we can’t rest yet. In five years we want to reach one billion people everyday.
Off the back of our latest fundraise, ambition we have decided to bring in a Chief People Officer to sit on the executive leadership team and help steer Ably through the next stage of its journey.
Ideally based within commutable distance to London and reporting directly to the Co-founder and CEO, you will set and implement a strategy that maps directly to business objectives. You will be a trusted advisor and confidante to the cofounders, as well as to the other members of the leadership team, working closely with them to help steer Ably through the next stage of its journey as it shifts to a scale-up with a strong management capability and empowered decision making.
You will be a key champion and enabler of the cultural and performance evolution that such a rapid pace of growth both drives and requires. A few of the immediate priorities are outlined below:
L&D – creating frameworks that run across the business, coaching, clear development plans, and making sure management skills are developed at all levels to drive continuous improvement.
Performance Management – managing and driving performance across all levels of the organisation, using data-driven metrics and KPIs aligned with business strategy.
Compensation & benefits – creating, implementing, and communicating a transparent and consistent levelling and salary banding across the business, making sure we're positioned well to attract and retain the best talent.
Recruitment and Employer Brand – making sure that we have a clear hiring strategy and plan in place to attract and on-board the best talent, as well as the resource, and developing our employer brand to do so; enabling more effective and proactive recruitment planning, especially for more senior roles.
Retention – Making sure Ably is a great place to work, identifying the key signals and behaviours that lead to churn and having a clear plan in place to proactively address any issues; implementing manager training programs.
Celebrating Success – identifying and delivering company-wide initiatives to celebrate success for the business, be that achieving financial goals, winning industry awards, delivering high quality work and outcomes for clients, newsletters, and events, going the extra mile, etc.
Communication – Making clear and consistent People/HR-related messaging across the business and time zones, and within a remote-first business
Remote-first Working – Making sure that Ably excels as a remote-first business, by encouraging ways of working and communicating that leverage this advantage, using this to help our staff have more flexible working arrangements and a healthy work/life balance, whilst still encouraging teams to to meet in person in our physical hubs for social events, planning, whiteboarding etc.
Generalist HR experience – You will be an experienced, generalist HR leader with solid depth of knowledge across the entire HR remit, including L&D, business partnering, recruiting, and planning, org design, performance management, compensation and benefits, employee engagement and experience, learning and development, and HR operations.
Highly strategic, but equally hands on and execution focused – You will have a strong strategic mindset, with exceptional clarity of thought and the ability to analyse, solve complex problems, and challenge the status quo; but will also bring a hands-on approach, be close to the detail, and be highly execution-focused, understanding how to strike the balance.
Scaling and high-growth experience – You will have been in businesses going through comparable scaling journeys, and preferably beyond. Will have managed through the challenges and opportunities presented by high-growth and be able to surface the lessons learnt. You will have implemented a scalable and sustainable people strategy and helped to evolve a culture whilst growing and diversifying the organisation. May have had exposure to VC-backed/PE-owned environments.
Experience in a B2B or B2C digital/technology company – You will have worked in either a B2B or B2C digital/technology business and therefore understand the respective roles and functions, and therefore be able to support and challenge the respective functional leaders.
Experience in international businesses and working with geographically dispersed teams – You will ideally have proven multi-country experience, ideally operating on a global basis.
Culture, mission and values alignment – Passionate and energised by Ably’ mission, values and culture. Willing to get your hands dirty. Bias for action. Grit. Tenacity. Resilient mindset. Persistent. Strong work ethic. Agile and adaptable. Learns and bounces back after setbacks. Ambitious. Committed to winning and celebrating it. Empathy, and as much EQ as IQ. Comfortable with autonomy, ambiguity, and pace. Intellectual horsepower and innate curiosity. Not afraid to challenge and push back.
You’ll be part of a successful, highly motivated, and extremely collaborative team. We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:
Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.
Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.
Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.
Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.
Dependable people make dependable things. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.
Bold creativity leads to the greatest rewards. When viewed through a different lens, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.
The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.
Remote first: Unless you want to pop into our communal office space in Shoreditch, London, you’ll work from home most of the time, apart from when we have planning sessions and Summits. Travel to the office is at the employees expense, apart from when we have Ably Summits
Your choice of high quality tech kit to work on
Home workstation set up budget of £500, plus an annual top-up of £150
Regular company away days and social events
Friday need-to-know drinks and snacks
Private health insurance, including Doctor@Hand
Access to private and confidential coaching via Sanctus
24/7 Employee Assistance Programme with AXA
A monthly wellbeing budget with Juno
Enhanced parental leave
25 days of paid annual leave (33 days including bank holidays)
10 days of paid sick leave (including mental health days) per year
Dog friendly office for when you’re in the office!
If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.
We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.