Developer Relations Community Manager

Job description

Location: Remote, UK based, as travel to our London hub will be required from time to time.

Team: Developer Relations, Marketing


Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. Chatting on WhatsApp, hailing an Uber, asking Alexa what the weather will be like tomorrow, working in the same Google Doc as your colleague: all of these things rely on complex, behind-the-scenes realtime infrastructure. That’s what Ably provides for companies like HubSpot, Toyota Racing Development, OfferUp, and Hopin.


We now live in a remote-first world where realtime digital interactions underpin our daily lives. In the near future, Autonomous Vehicles, IoT devices (e.g. connected fridges or environment sensors), and AI-powered experiences will be the norm. But new infrastructure is required to power it all.


The opportunity in front of us is immense. Our mission is to become the definitive realtime infrastructure of the internet while powering and accelerating adoption of realtime user experiences. We’re on track. Everyday we deliver billions of realtime messages to more than 200 million people in 80 different countries across web, mobile, and IoT platforms. But we can’t rest yet. In five years we want to reach one billion people everyday.


To see what life’s like at Ably, check out our careers page at https://ably.com/careers and read the story of how Ably's core values came to be.


In this role

You’ll be a key member of the Developer Relations team, helping us to organize, orchestrate and engage communities.

One of the core objectives for Developer Relations at Ably is that we are the voice of Ably in the wider developer community, as such for the Developer Relations’s team:

  • We strive to make Ably the go-to solution for real time data

  • We build demos, write and speak about Ably and associated technologies to inspire, teach and guide potential users with best practices and interesting technologies

  • We embrace, contribute and advocate for the open movement of source code, data, and protocols

  • We build relationships with aligned technologies to strengthen our offering and reach

As part of our continued growth we are looking for a dedicated Community Manager to join the DevRel team to help us make this happen.


Requirements

It would be great if you have:
  • Ability to communicate clearly, confidently, and effectively both verbally and in writing

  • Collaborative, proactive & creative approach to projects and content

  • Confident working in a fast-paced environment and able to adapt well to change

  • Ability to accurately report and monitor feedback

  • Experience working with technical and developer focused products

  • A passion for technology and API development

  • Experience in a similar Community Management role with emphasis on managing community schedules and building community engagement

  • Good understanding of social media channels, particularly ones with strong developer communities - e.g. HackerNews, StackOverflow, etc.


It would be nice if you have:
  • Experience in cloud/SaaS

  • Knowledge of streaming software (OBS, Twitch) and hardware

  • Knowledge of API’s and cloud technologies

  • Experience as a developer

  • Willing and able to travel to industry events and conventions [post Covid]


What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.

To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so we hire people who are ready and capable of taking on challenging problems in a high-growth environment.

We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:


  • Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.

  • Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.

  • Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.

  • Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.

  • Dependable people make dependable things. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.

  • Bold creativity leads to the greatest rewards. When viewed through a different lense, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.


What’s in it for you?
  • A good, competitive salary

  • A great company culture

  • Share options

  • The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.

  • Remote first: Unless you want to pop into our communal office space in Shoreditch, London, you'll work from home most of the time, apart from when we have planning sessions and Summits

  • Your choice of high quality tech kit to work on

  • Home workstation set up budget of £500, plus an annual top-up of £250

  • Regular company away days and social events

  • Friday need-to-know drinks and snacks

  • Private health insurance, including Doctor@Hand

  • Access to private and confidential coaching via Sanctus

  • 24/7 Employee Assistance Programme with AXA

  • A monthly wellbeing budget with Juno

  • Company contributions towards your pension

  • 25 days of paid annual leave (33 days including bank holidays)

  • 10 days of paid sick leave (including mental health days) per year

  • Dog friendly office for when you’re in the office!


If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.

We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion.