Head of Security & Compliance (Remote)

Job description

Location: Remote, UK based, as travel to our London hub will be required once a month.

Team: Engineering

As Ably enters its next stage of growth, we’re looking for talented and curious engineers to help us build and deliver the platform to power synchronized digital experiences in realtime for one billion devices every month by 2023.

Our everyday digital experiences are in the midst of a realtime revolution. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data – consumers simply expect realtime digital experiences as standard. As such, synchronized data in realtime is now business critical for many organisations. Yet, at the same time, organizations don’t have the in-house capabilities nor the time to do this efficiently at scale. That’s where Ably comes in.

We provide a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 250 million devices across 80 countries each month. Organizations like Toyota, Bloomberg, HubSpot, and Hopin depend on Ably’s platform to offload the growing complexity of business-critical realtime data synchronization at global scale.

Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. But we can’t rest yet. And we’d like your help.

To see what life’s like at Ably, check out our careers page at ably.com/careers and read the story of how Ably's core values came to be.

What we do

Ably’s engineering team is deeply technical, collectively bringing a wealth of experience and broad technology skills across infrastructure, security, distributed systems, and much more. The robustness and reliability of the code we produce is what excites and motivates us each day. If you enjoy building a service with reliability and integrity, then you'll love working at Ably.

In this role

You will lead the security stance of Ably, both internally and externally. Our attention to security and compliance to date has made it much easier for many customers to say “yes” to Ably. This role will help us scale our business by enhancing our security and compliance processes, thus improving our product and services, and demonstrating that integrity to current and future customers.

You will report into the CTO, and will be the manager of our Security Administrator, who has long-time knowledge of Ably and its operations. During 2022 we expect the team to grow slightly, and you will be a key part of determining how that takes shape.

Day to day, you will:
  • Lead the daily priorities of the Security & Compliance function.

  • Oversee and manage communication with external security researchers entering our bug bounty programme.

  • Maintain our Infosec policies and procedures, in collaboration with stakeholders across the business.

  • Lead a close and productive relationship with the IT Team.

  • Maintain a positive relationship with staff across Ably, and understand their daily pressures, so that compliance does not get in the way of a positive daily experience for them.

  • Keep a continual eye on current and emerging uncertainties, and ensure appropriate actions are taken to mitigate threats and exploit opportunities.

  • Lead responses to security enquiries from customers and potential investors.

  • Ensure security and compliance activities add to the overall effectiveness of the organisation’s day to day activities.

  • Participate in discussions with engineering leadership and work with other engineering teams to ensure Security by Design is part of all product development.

  • Work with other teams to understand our product and services from a practical perspective.


It would be great if you have:
  • Staff management and recruitment experience.

  • Experience of working in a cloud-based organisation, and primarily working with services from AWS and Google.

  • Experience of developing compliance policies, including associated documentation, training, and reviewing implementation.

  • Experience of preparing for and participating in infosec and related audits - for example, SOC 2 and ISO 27001.

It would be nice if you have:
  • Experience of leading responses to infosec and related audits.

What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.

To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so we hire people who are ready and capable of taking on challenging problems in a high-growth environment.

We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:

  • Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.

  • Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act. 

  • Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth  - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks. 

  • Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.

  • Dependable people make dependable things. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow. 

  • Bold creativity leads to the greatest rewards.  When viewed through a different lens, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.

What’s in it for you?
  • A great company culture

  • Share options

  • The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.

  • Remote first: Unless you want to pop into our communal office space in Shoreditch, London, you’ll work from home most of the time, apart from when we have planning sessions and Summits. Travel to the office is at the employee's expense, apart from when we have Ably Summits

  • Your choice of high quality tech kit to work on

  • Home workstation set up budget of £500, plus an annual top-up of £150

  • Regular company away days and social events

  • Friday need-to-know drinks and snacks

  • Private health insurance, including Doctor@Hand

  • Access to private and confidential coaching with Sanctus

  • 24/7 Employee Assistance Programme with AXA

  • A monthly wellbeing budget with Juno

  • 25 days of paid annual leave (33 days including bank holidays)

  • 10 days of paid sick leave (including mental health days) per year

  • Dog friendly office for when you’re in the office!

If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.