Product UX Designer (Remote)

Job description


Location: Remote, mainly UK based, as travel to our London hub will be required from time to time.

Team: Product


As Ably enters its next stage of growth, we’re looking for talented and curious engineers to help us build and deliver the platform to power synchronized digital experiences in realtime for one billion devices every month by 2023.


Our everyday digital experiences are in the midst of a realtime revolution. Consumers expect realtime digital experiences as standard and synchronized data in realtime is business critical for many organisations. Yet, at the same time, organizations don’t have the in-house capabilities nor the time to do this efficiently at scale. That’s where Ably comes in.


We provide a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 250 million devices across 80 countries each month. Organizations like Toyota, Bloomberg, HubSpot, and Hopin depend on Ably’s platform to offload the growing complexity of business-critical realtime data synchronization at global scale.


But we can’t rest yet. And we’d like your help.


To see what life’s like at Ably, check out our careers page at ably.com/careers and read the story of how Ably's core values came to be.


What we do

Ably’s engineering team is deeply technical, collectively bringing a wealth of experience and broad technology skills across infrastructure, security, distributed systems, and much more. The quality of the product we produce is what excites and motivates us each day. If you enjoy solving hard problems and want to build the infrastructure for the future of the internet, then you'll love working at Ably.


In this role

You will be responsible for turning Ably’s services into something developers love and want to use. You will be the expert of our user’s pains, needs and goals. You will understand their journey within the product and know how to reduce friction and pain points. You will ensure the user experience is delightful and that we obsess about our developer’s experiences.



Day to day, you will:

  • Constantly evaluate the UX effectiveness of Ably’s existing products and identifying any design debt for the team to tackle

  • Research our users and their goals to understand their needs and pains

  • Partner with the Product Manager and the team in product discovery to identify the best solution for a customer problem

  • Deliver UX artefacts to support the team’s vision, strategy or tactics, like user journeys, wireframes, personas

  • Feed from, and contribute to, a centralised Design System

  • Support the engineering team in delivering solutions by answering questions around design and interaction

  • Ensure that the quality of our UX (visual and usability) is considered when releasing and launching new products and/or features


Requirements


It would be great if you:

  • Knowledge of what great products looks like, and the ability to visualise them

  • Extensive demonstrable experience in UX Designer role or similar

  • Experience working with a technical product or technical users

  • Experience of doing user research, interactive and visual designs

  • Worked closely with engineering, embedded in the team looking at product discovery and delivery.


It would be nice if you have:

  • Have experience in running experiments or tests with users like A/B testing or rapid prototyping

  • Have experience in running workshops for discovery, and user testing

  • Have experience working on technical interfaces like IDEs, Command Line Interfaces and APIs (in any role)


What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.

To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so we hire people who are ready and capable of taking on challenging problems in a high-growth environment.


We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:


  • Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.

  • Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.

  • Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.

  • Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.

  • Dependable by default. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.

  • Bold creativity wins. When viewed through a different lens, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.


What’s in it for you?
  • A great company culture

  • Share options

  • The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.

  • Remote first: Unless you want to pop into our communal office space in Shoreditch, London, you’ll work from home most of the time, apart from when we have planning sessions and Summits. Travel to the office is at the employee's expense, apart from when we have Ably Summits

  • Your choice of high quality tech kit to work on

  • Home workstation set up budget of £500, plus an annual top-up of £150

  • Regular company away days and social events

  • Friday need-to-know drinks and snacks

  • Private health insurance, including Doctor@Hand

  • Access to private and confidential coaching with Sanctus

  • 24/7 Employee Assistance Programme with AXA

  • A monthly wellbeing budget with Juno

  • 25 days of paid annual leave (33 days including bank holidays)

  • 10 days of paid sick leave (including mental health days) per year

  • Dog friendly office for when you’re in the office!


If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.


We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.