Remote Work Operations Manager (Remote)

Job description


Location: Remote, mainly UK based, as travel to our London hub will be required from time to time.

 

Team: Operations, but will initially report in to Head of Product Marketing who has been driving Ably’s adoption of written-first communication.

 

As Ably enters its next stage of growth, we’re looking for talented and curious individuals to help us build and deliver the platform to power synchronized digital experiences in realtime for one billion devices every month by 2023.


Our everyday digital experiences are in the midst of a realtime revolution. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data – consumers simply expect realtime digital experiences as standard. As such, synchronized data in realtime is now business critical for many organisations. Yet, at the same time, organizations don’t have the in-house capabilities nor the time to do this efficiently at scale. That’s where Ably comes in.

 

We provide a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 250 million devices across 80 countries each month. Organizations like Toyota, Bloomberg, HubSpot, and Hopin depend on Ably’s platform to offload the growing complexity of business-critical realtime data synchronization at global scale.

 

Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. But we can’t rest yet. And we’d like your help.

 

To see what life’s like at Ably, check out our careers page at ably.com/careers and read the story of how Ably's core values came to be.

 

In this role

At Ably we believe work should flex around life. We see remote-first working and written-first communication as fundamental to achieving a truly flexible yet high-performing culture as we scale from 85 Ablyans to 200 in the next 18 months and beyond.


We’re looking for a Remote Work Operations Manager to help us deliberately design, implement, and scale a flexible remote-first, written-first culture that drives individual and team productivity across Ably. You’ll make sure every individual and team at Ably has convenient access to the information they need to stay current, make decisions, collaborate with others, and do their job effectively. You’ll design and maintain company-wide norms for our remote-first, written-first communication strategy, tools, and processes. You’ll work closely with Ably’s founders, people team (specifically the Workplace Experience Manager), and other Ablyans to help drive organizational behavior change and organization-wide adoption of our written-first culture.


We’re not completely abandoning physical locations. We believe in-person collaboration and communication are core drivers of new ideas and personal growth. Yet we recognize this needs to happen only when it adds true value. Our London Hub (and soon to be USA Hub) is designed with infrequent, in-person collaboration in mind and as a supporting, rather than driving, element of a remote-first, written-first culture.


So this role isn’t about recreating the experience of working in the same building together. We want to create something much better. We want our remote-first, written-first culture to be a significant competitive advantage when it comes to recruiting, retention, and execution as a company. We’re inspired by GitLab’s extensive experience and documentation about a remote-first, written-first culture.


The Remote Work Operations Manager will have an enormous impact on the future of Ably. Our ideal candidate is passionate about developing practical solutions to support effective individual and team work at a rapidly growing, remote-first company. They’ll have the urge to document everything in a discoverable way, be an excellent problem solver and clear strategic thinker, and bring outstanding interpersonal skills to collaborative cross-functional working. You will be the biggest evangelist for our written-first way of working, guiding and influencing every single Ablyan as you develop just what it means and drive adoption.


Day to day, you will:
  • Evaluate our current internal information flows, working norms, and collaboration processes between individuals and across teams to identify gaps. Develop, maintain, and progress a roadmap to address those gaps.

  • Collaborate with key stakeholders to create a high performance, highly productive, person-centric remote working culture by developing remote-first, written-first operating principles, processes, systems, and tooling for the company - and then drive adoption of them so they become the norm at Ably.

  • Collaborate closely with our Workplace Experience Manager to help build a remote-first environment where we can leverage the informal, collaborative interactions and brainstorming that drive innovation.

  • Build relationships with key stakeholders across the company and build support across the organization for Ably’s vision of work.

  • Moderate and manage the flow of cross-company information to minimize noise and promote organizational consistency and productivity.

  • Support company and department-wide communications and behavior change management.

Requirements

It would be great if you have:
  • Prior experience working remotely for a company

  • Significant professional experience working in related roles (e.g. workplace operations/services, people/culture operations, employee communications, project management).

  • You have extensive experience of designing and successfully implementing organization-wide processes and programs with measurable impact for a remote workforce.

  • You know that the best processes are those that help people to do their jobs better - and this is evident in people relying on those processes everyday and holding others accountable to them, rather than ignoring or going around them.

  • You love owning complex projects. You have experience clarifying project objectives, conducting research, synthesizing the results, and building a systematic solution. You know how to bring others in the company along with your vision.

  • You can demonstrate a history of developing new initiatives and gaining consensus with executive-level stakeholders and leaders. You do this by building trust with employees and leaders. You know how to develop relationships and influence employees from different backgrounds, functions, and levels. They see you as someone working for the good of those around you in a fair and unbiased way.

  • You know communication technology. You have experience developing communication strategies, tools, and processes. You hav experience with Slack, wikis, blogs, and other information technology.

  • You excel at writing. You have exceptional written communication skills and have built a wide variety of engaging textual content. You know how to make complex topics seem simple.You get results quickly. You excel in execution, establishing priorities, and meeting swift deadlines in a fast-paced, rapidly changing environment. You are organized, adaptable, and self-sufficient in a remote work environment.


It would be nice if you have:
  • Skills as a culture champion and evangelist who knows how to dig into a company culture, identify key cultural stakeholders, and champion a vision for communication that fits into a cohesive employee experience.

  • Experience working at a fast-paced, high growth technology company

  • Experience working on projects with high-degree of ambiguity

 
What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.

 

To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so we hire people who are ready and capable of taking on challenging problems in a high-growth environment.

 

We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:

 

  • Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.

  • Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.

  • Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.

  • Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.

  • Dependable by default. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.

  • Bold creativity wins. When viewed through a different lens, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.

 
What’s in it for you?
  • A good, competitive salary

  • A great company culture

  • Share options

  • The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.

  • Remote first: Unless you want to pop into our communal office space in Shoreditch, London, you’ll work from home most of the time, apart from when we have planning sessions and Summits. Travel to the office is at the employee's expense, apart from when we have Ably Summits

  • Your choice of high quality tech kit to work on

  • Home workstation set up budget of £500, plus an annual top-up of £150

  • Regular company away days and social events

  • Friday need-to-know drinks and snacks

  • Private health insurance, including Doctor@Hand

  • Access to private and confidential coaching with Sanctus

  • 24/7 Employee Assistance Programme with AXA

  • A monthly wellbeing budget with Juno

  • Company contributions towards your pension

  • 25 days of paid annual leave (33 days including bank holidays)

  • 10 days of paid sick leave (including mental health days) per year

  • Dog friendly office for when you’re in the office!

 

If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.

 

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.