Senior UX Researcher (Remote)

Job description

Location: Remote, US East Coast

About us

Our everyday digital experiences are in the midst of a realtime revolution. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data – consumers simply expect realtime digital experiences as standard. As such, synchronized data in realtime is now business critical for many organizations. Yet, at the same time, organizations don’t have the in-house capabilities nor the time to do this efficiently at scale. That’s where Ably comes in.

We provide a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 265 million devices across 80 countries each month. Organizations like Toyota, Bloomberg, HubSpot, and Hopin depend on Ably’s platform to offload the growing complexity of business-critical realtime data synchronization at global scale.

Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. But we can’t rest yet. And we’d like your help.

To see what life’s like at Ably, check out our careers page at and read the story of how Ably's core values came to be.

In this role

As a UX Researcher at Ably, you’ll be responsible for delivering actionable customer insight across the business, working closely with cross-functional partners in Experience Design, Product Management, Engineering, Product Marketing, and Data & Analytics. You’ll help us to uncover foundational knowledge about our customers, driving impact through discovering and solving for user goals, needs and pain points—all whilst championing a user-centric mindset throughout the organization.

Day to day, you will:

  • Play a key role in the product development process by helping teams to identify and understand relevant goals, opportunities, audience and approach.

  • Communicate the meaning and consequence of insights in a clear and actionable way, making recommendations that help teams to move forward.

  • Design a process for consistently recruiting, scheduling and incentivising research participants to create a healthy pipeline of user input and feedback.

  • Combine qualitative and quantitative data to build a more complete picture of users and their behavior in partnership with the Data & Analytics team.

  • Play a key role in strategy and roadmap development, contributing foundational user insight and clear recommendations to deliver user value.

  • Practice lean user research methods to help teams de-risk and move quickly, consistently breaking research problems down into smaller ones.


It would be great if you have:

  • Experience with a broad range of qualitative and quantitative methods for conducting generative and evaluative research.

  • Expertise in conducting end-to-end research studies, including planning, recruitment, execution, analysis and reporting.

  • Experience working in agile environments and practicing lean user research methods to deliver continuous insights quickly.

It would be nice if you have:

  • Knowledge about technical products and/or developer tools, and have experience conducting research related to them.

  • Experience working in cross-functional teams alongside design, product management, product marketing and engineering.

  • Created and/or managed processes for the recruiting, scheduling and incentivizing of user research participants.

What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team. To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so, we hire people who are ready and capable of taking on challenging problems in a high-growth environment.

We want to work in a company of inclusive people who treat each other well. To thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values:

  • Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.
  • Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.
  • Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.
  • Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.
  • Dependable people make dependable things. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.
  • Bold creativity leads to the greatest rewards. When viewed through a different lens, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.