Location: Remote, mainly UK based, as travel to our London hub will be required once a month.
Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. Chatting on WhatsApp, hailing an Uber, asking Alexa what the weather will be like tomorrow, working in the same Google Doc as your colleague: all of these things rely on complex, behind-the-scenes realtime infrastructure. That’s what Ably provides for companies like HubSpot, Toyota Racing Development, OfferUp, and Hopin.
We now live in a remote-first world where realtime digital interactions underpin our daily lives. In the near future, Autonomous Vehicles, IoT devices (e.g. connected fridges or environment sensors), and AI-powered experiences will be the norm. But new infrastructure is required to power it all.
The opportunity in front of us is immense. Our mission is to become the definitive realtime infrastructure of the internet while powering and accelerating adoption of realtime user experiences. We’re on track. Everyday we deliver billions of realtime messages to more than 200 million people in 80 different countries across web, mobile, and IoT platforms. But we can’t rest yet. In five years we want to reach one billion people everyday.
Ably is an engineering company at its heart. Our audience ranges from software engineers to CIOs and it’s our job to make sure the world knows about Ably. Providing world class support by troubleshooting our customers' problems will be your number one priority. Managing these queries and seeing them to resolution whilst ensuring the highest quality and levels of service will be at the heart of everything you do.
Day to day, you will:
It would be great if you have:
At least 2 years experience working on an enterprise support desk dealing with all levels of issues
An eagerness to learn about the company’s products and their capabilities.
Technical aptitude and the ability to understand realtime concepts.
Experienced working with and troubleshooting APIs
Project managed many tasks and competing priorities
Built long-term relationships (primarily via remote conversations) with your customer contacts and deeply understand their use-case and objectives
Helped answer questions clients have raised whilst onboarding
Worked with other teams to deliver exceptional customer support and service
The ability to communicate with key stakeholders at all levels of an Enterprise organisation, from developers to senior engineers to C-level
A strong attention to detail.
Experience managing people would be advantageous. This position has the potential to grow into a team lead role.
Experience supporting developers as the key customer contact as this will form 90% of your customer communications.
Previous experience of programming.
Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.
To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so, we hire people who are ready and capable of taking on challenging problems in a high-growth environment.
We want to work in a company of inclusive people who treat each other well. To thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values:
If you’re interested in how our values came to be, have a read about it here!
If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the spec exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.
We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion.