Technical Writer (Remote)

Job description

Location: Remote, mainly UK based, as travel to our London hub will be required from time to time.

Team: Developer Documentation

 

As Ably enters its next stage of growth, we’re looking for talented and curious engineers to help us build and deliver the platform to power synchronized digital experiences in realtime for one billion devices every week by 2024.


Our everyday digital experiences are in the midst of a realtime revolution. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data – consumers simply expect realtime digital experiences as standard. As such, synchronized data in realtime is now business critical for many organisations. Yet, at the same time, organizations don’t have the in-house capabilities nor the time to do this efficiently at scale. That’s where Ably comes in.


We provide a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 265 million devices across 80 countries each month. Organizations like Toyota, Bloomberg, HubSpot, and Hopin depend on Ably’s platform to offload the growing complexity of business-critical realtime data synchronization at global scale.


Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. But we can’t rest yet. And we’d like your help.


To see what life’s like at Ably, check out our careers page at ably.com/careers and read the story of how Ably's core values came to be.

In this role

Ably creates highly-technical products for developers, and it’s the job of the developer documentation team to make sure that developers can learn how to use our products effectively as quickly as possible.


As a Technical Writer in the developer documentation team, you will be responsible for creating content that serves the needs of a highly technical audience.

Requirements


You will be successful if you:
  • Care about developer experience, and want to help reduce the learning curve associated with Ably’s products through creating excellent documentation.
  • Enjoy getting hands-on with software, writing code, and explaining what you find to developers.
  • Are passionate about your own learning and growth.

It would be great if you have:
  • Track record as a technical writer creating documentation for developers.

  • Comfortable with at least one markup language such as Markdown, Textile, DocBook or DITA XML.

  • Can work in a self-directed manner, but you are also a strong team player. You will be able to build strong relationships across the company.


It would be nice if you have:
  • Familiarity with OAS3 specifications and using REST APIs.

  • A good understanding of web technologies and protocols such as HTTP, REST, WebSockets, HTML and CSS.

  • Ability to write code examples in at least one programming language, such as JavaScript or Python.


What’s it like to work at Ably?

Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.


To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so we hire people who are ready and capable of taking on challenging problems in a high-growth environment.


We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:


  • Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.

  • Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.

  • Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.

  • Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.

  • Dependable by default. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.

  • Bold creativity wins. When viewed through a different lens, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.


What’s in it for you?
  • A great company culture

  • Share options

  • The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.

  • Remote first: Unless you want to pop into our communal office space in Shoreditch, London, you’ll work from home most of the time, apart from when we have planning sessions and Summits. Travel to the office is at the employee's expense, apart from when we have Ably Summits

  • Your choice of high quality tech kit to work on

  • Home workstation set up budget of £500, plus an annual top-up of £150

  • Regular company away days and social events

  • Friday need-to-know drinks and snacks

  • Private health insurance, including Doctor@Hand

  • Access to private and confidential coaching with Sanctus

  • 24/7 Employee Assistance Programme with AXA

  • A monthly wellbeing budget with Juno

  • 25 days of paid annual leave (33 days including bank holidays)

  • 10 days of paid sick leave (including mental health days) per year

  • Dog friendly office for when you’re in the office!


If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.